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Oracle R12/Fusion Production Support

Experience production support like never before

Picture this. Your business is thriving. Your user base is growing rapidly by the day. You are increasingly posing a significant competitive threat to larger corporations in your industry. You are ready to scale. There is just one major problem. You are struggling to manage your ERP system in an efficient and cost effective manner. The ERP system upgraded over the years with all its integrations and customizations makes it a complex foot print.

ERP systems are a valuable investment solution for businesses of all sizes. They provide you with a centralized database management system and analytics, thus enabling your organization to monitor business resources such as revenue, staffing, materials, and manufacturing capacity. The use of such technology can increase organizational and operational efficiency, help manage convoluted processes and tasks, reduce costs significantly, boost customer satisfaction, and amplify your competitive edge.

Although ERP systems are incredibly useful, their true value can only be realized if an organization is able to deploy and maintain these systems properly. In an effort to understand and master the nuances and complexities of these systems, many organizations find themselves shelling out valuable funds on the daily on production support.

In addition, production support for ERP systems is typically offered in a tiered model, where an issue is escalated tier by tier. However, this tiered support system causes significant delays, backlogs, and queues. This system also emphasizes the deployment of a fixed support workforce which is not cost-aligned with the volume of issues that arise every month. As a result, customers often have to spend the same amount of money, regardless of the number of monthly support issues they have.

Tiered Support Model

This is where we come in.

We are an IT services provider company based in India that specializes in the development, implementation, and support of Oracle E-Business Site (EBS), Oracle Fusion Applications, Oracle Apex, and Oracle Database Administration. Our talented team members are Oracle specialists who are trained as functional, technical, and DBA consultants. They understand the full spectrum of Oracle technology and are here to ensure your organization is optimizing its use of these tools and operating at its greatest potential.

You may have worked with a range of production support organizations in the past and be wondering what makes us distinct from our industry counterparts. The short answer: we understand support like nobody else. In particular, there are four key factors that make us unique:

  1. Here for you, whenever you need us: A good support team is one that is available and accessible to you at all times. This is why our specialists operate in a completely remote environment. Want to tap into our services on holidays and weekends? No worries! Through our prior scheduling processes you can request support ahead of time and ensure that your operations continue running smoothly. We are here for you whenever you need us.
  2. Our services are easy to use: Seeking production support should not be a strenuous process. This is why we have designed our tools and processes so that they are as streamlined and easy to navigate as possible. For example, creating a support ticket with us is incredibly easy. All you need to do is shoot us an email, and we’ll know to get started on your task. In addition, our specialists will provide you with a monthly support summary, so you can evaluate and monitor how you are your spending time and resources, and how we are performing. Want to take our services for a test run? We’re offering 40 support hours for free for those that sign up by the end of November 2019. This is an unconventional practice in the support services industry. But, we are confident in our offerings and want you to first experience our top-tier services without feeling bound and pressured.
  3. Our business model is designed to help you save time and resources: We are all too familiar with the frustrating and rigid business models of production support organizations. Many of these companies charge their clients a fixed rate for their services, regardless of how much their services are actually used. In addition, many of these organizations require minimum commitments, often in terms of hours used or funds spent, and offer no flexibility based on a client’s actual needs. As a result, clients can find themselves tied to costly contracts even if they are not frequently using the services. We are different. We strive to adapt to your specific needs and desires. Our business model is a pay-as-you-go one. This means that you are not bound by minimum commitments or contracts, and instead pay for the exact amount of services that you use. All of our services are available for a flat or blended rate of $30 per hour. Additionally, honesty is important to us. This is why we use detailed and audited timesheets to keep track of the time and services you are paying for. And thanks to our IP time tracking tool, you will always have access to these timesheets in real time.
  4. We bring a wealth of experience to the table: Whether it is managing problematic EDI orders, resolving credit card payments, or pending transactions in your inventory, we are well versed in solving the most complicated problems out there. Our multi-skilled team’s collective experience in this field means that you can rest assured that we can get the job done quickly and properly. We can also provide you with guidance on how you can adjust your operations to avoid such issues in the future.

Want to learn more? Write to info@Seertree.com.